We are currently present in Bangalore,Ahmedabad,Pune,Mumbai and Delhi & NCR. But we will soon expand our service in 3 more cities. Stay tuned
Yes. We only bring in professionals who have been recommended and certified by experts. We conduct interview, check referrals, licenses, and do background checks on everyone of our service providers. Only those professionals who pass our strict admission process are allowed to work with Japki.
All professionals are also required to complete an assessment test to verify their qualifications. Most of them have more than 8 years of experience in his/her field.
All of our service providers have passed through a vigorous assessment and certification process. In the unlikely event of them breaking something we provide an insurance claim of up to Rs.10,000.
We highly recommend that you are there when the service provider comes to your house. If that is not possible we would insist that a person nominated by you be present while the service is being completed.
We immediately arrange for a replacement and schedule a time convenient to you to do the job or register a cancellation of the service requested. You can track the location of all our service providers using the Japki App on your phone. This would let you know how far the service provider is from the customer’s home.
We at Japki understand that your time is valuable and are always striving to limit the time spent by service providers at your home. However the agents are trained to update you if the job might take longer than expected. Please do expect a buffer of half an hour more or less than the stated time to complete the task
All supplies would be purchased by the service provider after consulting with you. We would assume basics such as ladder and cleaning cloth be available at your home. A bill would be provided for all the purchases made by the service provider.
While we highly recommend you register with us first, you could place a service request on our site without registering with us. You do not have to worry about unnecessary calls or messages from us. We have a strict policy against that practice.
You could pay using credit cards on our site or could just pay the service provider in cash after the service is completed.
After each service is completed, our customers are asked to rate the service on different parameters and judge the overall satisfaction of the service. You can even like a particular service provider who would be given preference to your request next time you need the same service.